PRODUCT+
Yes, as well as white, we make BrickBox units in Oak finish.
Can BrickBox units be ordered in special sizes?
Yes, from 30 units. Send us a mail to info@brickbox.es with the details and we will give you an estimate. Bear in mind that these will be 25% more expensive than the standard sizes plus the difference in price for the board required.
Can I order white BrickBoxes without handles?
Yes, for orders of 20 units or more. Send us an email at info@brickbox.es with the details and we’ll provide you with a quote. Please note they will be approximately 10% more expensive, as we need to modify the production process. Also, keep in mind that the preparation and therefore the shipping time will be longer than for standard BrickBoxes.
Can doors be fitted on all BrickBox units?
Only on BrickBox units sold from 10 February 2014. Sorry about that! If you send us an email at info@brickbox.es, we can send you a template so you can drill the holes yourself to add the doors.
Are BrickBox Modules and all their accessories supplied with the screws needed for assembly?
Yes. Ready to set up.
How are the shelves secured to BrickBox Modules?
The shelves come with four metal shelf supports that are inserted into the holes on the sides of the module.
Do BrickBox Modules stand up to water?
BrickBox products are made for indoor use and are not designed to withstand rain, although they can be cleaned with a damp cloth.
How should BrickBox Modules be cleaned?
With a damp cloth using water or wood-cleaning products. We do not recommend using solvents.
Do the edges of BrickBox units have any treatment, varnish or paint?
No, the edges of BrickBox units are planed natural wood. This idea came from one of our customers!: if you want to highlight the colour of the plywood and protect it from dirt you can impregnate it with olive oil.
Can the BrickBox be installed on very uneven floors?
We do not recommend installing BrickBox Modules on floors with a slope of over 1% (0.54 cm for each large module (54 cm)).
Is the table seen in the video for sale?
No, we have decided not to produce this for the time being.
ASSEMBLY+
How are the BrickBox Modules assembled?
Each module has a sheet of assembly instructions. It’s very simple, you only need a screwdriver, and if you have an electric one, even better. You can see the assembly instructions here and a video here.
How long will I take to set up each BrickBox Module?
2-3 minutes per module if you use an electric screwdriver. 5-6 minutes if this is manual.
Can doors be fitted on all the BrickBox Modules?
Only on BrickBox Modules sold from 10 February 2014. Sorry about that!
How are the doors fitted?
It’s very simple, and without any tools either. They come with detailed instructions.
Can they be hung up?
Yes they can! We have designed an “invisible” support, which we sell separately.
DELIVERY+
Which countries do you ship to?
We ship to the following countries: Germany, Andorra, Austria, Bulgaria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, San Marino, Serbia, Sweden, Switzerland, US, Canada and Australia. For shipments to other countries, please contact us via email at info@brickbox.es, and we will provide information about a customized shipment.
Is transport included in the price?
Transport is included in the price for orders over 650€ in the following countries: Spain, Portugal, France, Germany, Italy, Belgium and Holland. If your order doesn’t reach 650€ the carriage costs 40€. For other countries the transport price will depend on the weight of the order. You will be informed of the itemised transport price when you fill in the shipment details.
How long will it take for my order to arrive?
Depending on the destination country, these are the usual delivery times (business days, starting from order confirmation and payment): Spain and Portugal: 2 to 5 days depending on the location.
France, Germany, Italy, Belgium, and the Netherlands: 3 to 6 days.
US, Canada, Australia, Great Britain, Ireland, Austria, Switzerland, Poland, Croatia, the Czech Republic, and Hungary: Up to 7 days.
Denmark, Norway, Sweden, Finland, Lithuania, Latvia, and Estonia: Up to 10 days.
Will the forwarder call me to inform me of the delivery?
Yes, if they can’t find you at the delivery address, to arrange a time for the second attempt.
¿Where will they deliver the BrickBox Modules to me?
The forwarder is under the obligation to deliver the order to the street and number stated. For the time being they will not take it up to a flat.
What happens if I receive my order damaged in transport?
We advise you to check the order when you receive this, and to make a note of any damage on the forwarder’s delivery slip. Send us photos of the damaged units. We will immediately check this and resend the damaged parts, at no expense and as soon as possible.
Can I call to collect my order at your warehouse?
Yes, in the mornings (from 9:00 to 13:30 from Monday to Friday). Write to us to request this and we will give you the details on how to get there. Our warehouse is in the city of Barcelona.
GUARANTEE AND RETURNS+
What happens if I receive my order damaged in transport?
We advise you to check the order when you receive this, and to make a note of any damage on the forwarder’s delivery slip. Send us photos of the damaged units. We will immediately check this and resend the damaged parts, at no expense and as soon as possible.
Can I return the order if I don’t like the product?
Yes, once the item has been received at our warehouse, we will refund the purchase amount minus the shipping costs. For non-EU countries, export and import customs duties, as well as export and import shipping costs, will also be deducted. Please note that if the modules have been damaged or if you have already installed wheels or legs, we will not be able to refund the cost of those modules.
Can I return an order for special sizes?
Sorry, but we cannot accept returns through not being a standard product.
How long after receiving the order can I return this?
You have up to 60 days after reception. But remember that this must always be in its original packaging.
What happens if any of the parts has a manufacturing flaw?
Our modules are subject to strict quality control, but if you receive any faulty part send us photos of the flaw and we will send you the part at no expense and as soon as possible.
PAYMENT +
How can I pay for my order?
You can pay by credit or debit card or by bank transfer. All our payment methods comply with the strictest security and confidentiality standards.
If I pay by bank transfer do I have to send the receipt for the deposit?
Remember that if you pay by transfer, we cannot send you the order until the payment has been received in our bank account. We advise you to send us the receipt to info@brickbox.es (give your full name as its reference) because that way we gain time and your order will be shipped sooner.
SHIPPING OUTSIDE EUROPE+
What conditions apply to shipments to the United States, Canada, or Australia?
For non-EU countries, each destination will apply its own import taxes at the time of customs clearance. Please note that, under current U.S. trade regulations, wood furniture imports may be subject to tariffs of up to 15% of the product price.
Due to our limited commercial margin, shipments to the United States, Canada, and Australia are subject to special conditions. Customers outside the European Union have 14 calendar days to return the product if it does not meet their expectations. In this case, they must cover all return costs, including return shipping and customs fees.
Likewise, the shipping costs and customs fees paid for the initial delivery will not be refunded. The refund for the product amount will be issued once the merchandise has been received at our facilities and its condition verified.
What happens if I want to buy BrickBox products from outside Europe, U.S.A. or Canada?
Reach out to us at info@brickbox.es! We can provide you with a quote including the shipping cost to any country worldwide.
Which requirements must I meet to become a BrickBox distributor?
You must have a company engaged in the furniture or household item trade. If you haven’t got a physical shop you need to vouch for your experience in online sales. You must also have the capacity required to purchase a minimum order of 500 units. Write to us and we will examine your case.
Do residents in countries outside the European Economic Community have to pay 21% VAT?
No, when you type in the delivery country the system will deduct the VAT (21%). You will have to pay the taxes for your country and the custom cost on delivery of the order.
If you have an unanswered message in the FAQ,
do not hesitate to contact us at our email info@brickbox.es.