Is transport included in the price?
Transport is included in the price for orders over 400 € in the following countries: Spain, Portugal, France, Germany, Italy, Belgium and Holland. If your order doesn’t reach 400€ the carriage costs 25€. For other countries the transport price will depend on the weight of the order. You will be informed of the itemised transport price when you fill in the shipment details.
How long will it take for my order to arrive?
Depending on the destination country these are the usual times (working days as from confirmation and payment of the order):
Spain and Portugal: 3 days.
France, Germany, Italy, Belgium and Holland: 5 days.
Great Britain, Austria, Switzerland, Poland, Croatia, Czech Republic and Hungary: 7 days.
Ireland, Denmark, Norway, Sweden, Finland, Lithuania, Latvia and Estonia: 10 days.
Will the forwarder call me to inform me of the delivery?
Yes, if they can’t find you at the delivery address, to arrange a time for the second attempt.
¿Where will they deliver the BrickBox Modules to me?
The forwarder is under the obligation to deliver the order to the street and number stated. For the time being they will not take it up to a flat.
What happens if I receive my order damaged in transport?
We advise you to check the order when you receive this, and to make a note of any damage on the forwarder’s delivery slip. Send us photos of the damaged units. We will immediately check this and resend the damaged parts, at no expense and as soon as possible.
Can I call to collect my order at your warehouse?
Yes, in the mornings (from 9:00 to 13:30 from Monday to Friday). Write to us to request this and we will give you the details on how to get there. Our warehouse is in the city of Barcelona.